Hi Guys,
Is there a way in CCPulse+ to display the time where the agent logged in the system and not the classical Total_Login_Time ?
Example :
At 10:00 O’Clock, the supervisor can see :
Time of login “07:10:00”
Total_login_time : “02:50:00”
Thanks
Bounty
I don’t believe this is possible, in real time. Perhaps if you associated a View with Historical Reporting, you could achieve this…
Also - if it’s historical, you might take a look at the LOGIN Table Option, for the Reporting StatServer…
TT
After some search, I used to managed this using a formula that looks like this :
result.Duration=Calc();
function Calc(){
var n,nt,d,tt;
n = new Date();
var hou = n.getHours() * 3600
var min = n.getMinutes() * 60;
var sec = n.getSeconds();
// Nb secondes ecoulees ce jour
var nt = hou + min + sec;
// Temps de Login en secondes
tt = ccpulse.AGENTS.TpsDeLogin;
d = nt - tt;
return d;
where “ccpulse.AGENTS.TpsDeLogin” is :
[CurrTime_LoggedIn]
Category=CurrentTime
Description=
Formula=
MainMask=LoggedIn
Objects=Agent, GroupAgents, GroupPlaces, Place
Subject=DNAction
It seems to work, but I need to test more.
That looks fair, to me… I just hope your Agents don’t log off/log on for breaks… 
TT
You are right but they don’t ! They have a specific “NotReadyForNextCall” for every break…
lol
users will be users and do what they want
Hi bounty,
Where exactly we need to mention the below formula to get it work.
Regards,