|
Multimedia Statistcs
|
|
1
|
650
|
February 12, 2010
|
|
Skillchanges on multiple Agent at the same time.
|
|
8
|
650
|
January 23, 2010
|
|
Transfer on RequestReleaseCall instead of dropping the call
|
|
3
|
650
|
January 22, 2010
|
|
Anyone Have Screen Shots of Healthcare Screen Pops?
|
|
0
|
650
|
January 20, 2010
|
|
Making new statistic in P_SS
|
|
6
|
650
|
January 19, 2010
|
|
GAD & OCS
|
|
4
|
650
|
January 18, 2010
|
|
Handle chat interaction in queue
|
|
1
|
650
|
January 17, 2010
|
|
Strategies uploading
|
|
4
|
650
|
January 14, 2010
|
|
Agent statistic in GAD
|
|
0
|
650
|
December 21, 2009
|
|
CCPulse total_time_to_answer stat
|
|
5
|
650
|
December 4, 2009
|
|
PQ file size
|
|
2
|
650
|
December 3, 2009
|
|
SAP work item
|
|
0
|
650
|
December 1, 2009
|
|
ExcludeAgents function....
|
|
4
|
650
|
November 19, 2009
|
|
Chat statistic
|
|
1
|
650
|
November 18, 2009
|
|
Requesting routerequest
|
|
1
|
650
|
November 15, 2009
|
|
Content Analysis for Chat
|
|
4
|
650
|
November 9, 2009
|
|
Emulating Tenants without Multi-Tenant environment
|
|
2
|
650
|
November 2, 2009
|
|
question about making a voice application in genesys studio
|
|
2
|
650
|
October 29, 2009
|
|
MSSQL 2008
|
|
5
|
650
|
October 23, 2009
|
|
Agent Stuck in Agent Group
|
|
22
|
650
|
October 22, 2009
|
|
Limitation on Number of Objects CCPulse can handle??
|
|
8
|
650
|
September 29, 2009
|
|
Call Transfer Issue
|
|
1
|
650
|
September 27, 2009
|
|
Filters on DN groups
|
|
3
|
650
|
September 15, 2009
|
|
Place Group vs Agent Group
|
|
5
|
650
|
September 9, 2009
|
|
Ccpulse realtime
|
|
5
|
650
|
August 31, 2009
|
|
Chat
|
|
5
|
650
|
August 28, 2009
|
|
datamart
|
|
4
|
650
|
August 27, 2009
|
|
Chat CCPulse
|
|
0
|
650
|
July 29, 2009
|
|
Multi skill routing efficiency
|
|
3
|
650
|
July 27, 2009
|
|
is there a way to allow agent login/out of skills
|
|
8
|
650
|
July 25, 2009
|