CCPulse total_time_to_answer stat

CTIgem · December 3, 2009, 2:32pm

Hi,

How do I bring in total_time_to_answer (VQ) stat in the CCPulse predefined stat available window?

Thanks.

cavagnaro · December 3, 2009, 4:21pm

Create a new template with that Stat or modify the existing one

CTIgem · December 3, 2009, 7:48pm

I mean how do I make total_time_to_answer show up in available statics as shown in attachement.

cavagnaro · December 3, 2009, 9:21pm

Maybe it is not considered for that Subject…check in DMA

system · December 4, 2009, 12:50pm

It looks like you have a section missing, for Total_Time Stats…

catanirex · December 4, 2009, 1:28pm

Do you have the statistic define under options on your StatServer used for CCP?
If not - add it and restart CCP.