ExcludeAgents function....

Genesys Cloud Routing
1

Did anyone have luck using the ExcludeAgents function in IRD?
I tried it, it lists the agents to exclude from the target , but weirdly it targets that excluded agent…

Anyone tried to use it before? plz let me know
S

2

Hi,

Yes, I had. I have just tested it again - and it work fine.
There is one tip - put the EmployeeID instead of LoginID.

Regards
jbobinsk

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3

Same problem for me

IRD / URS 7.6

Tried unsuccessfully with :

  • agent@statserver.A
  • EmployeeID
2 Likes
4

Hello Sylvainsjc,

Could you post here URS log?

R.

5

Thank you René.

I was getting a list of agents to exclude by function “GetSkillInGroup”

The list was Agent01@SS_Routing.A,Agent02@SS_Routing.A etc

I’ve only had to remove “@SS_Routing.A” to make it work with function ExcludeAgents

So it’s Ok now

1 Like