Transfer on RequestReleaseCall instead of dropping the call

Genesys Cloud Routing
1

Hi all, Is it possible on RequestReleaseCall to transfer the call to queue instead of dropping it.

The force will be with you…always

2

If your request is to RELEASE the call, how could the Tserver and the switch interpret it as a transfer??

Fra

3

Its called “Take-Back and Transfer” and I haven’t seen it work on any switch other than an Intelligent Network SCP with a Network TServer

4

I forgot to mention that while it is (usually) not possible to transfer instead of release, you can emulate it in your softphone.

Of course if you gave a bit more info of why you want to do this… :slight_smile:

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