|
Multimedia Statistcs
|
|
1
|
650
|
February 12, 2010
|
|
WFM Holidays for Part Time Operators
|
|
2
|
650
|
February 7, 2010
|
|
Outbound rescheduling
|
|
2
|
650
|
January 26, 2010
|
|
Skillchanges on multiple Agent at the same time.
|
|
8
|
650
|
January 23, 2010
|
|
Transfer on RequestReleaseCall instead of dropping the call
|
|
3
|
650
|
January 22, 2010
|
|
Anyone Have Screen Shots of Healthcare Screen Pops?
|
|
0
|
650
|
January 20, 2010
|
|
Making new statistic in P_SS
|
|
6
|
650
|
January 19, 2010
|
|
GAD & OCS
|
|
4
|
650
|
January 18, 2010
|
|
Handle chat interaction in queue
|
|
1
|
650
|
January 17, 2010
|
|
Strategies uploading
|
|
4
|
650
|
January 14, 2010
|
|
Agent statistic in GAD
|
|
0
|
650
|
December 21, 2009
|
|
Full-Day Exceptions
|
|
0
|
650
|
December 15, 2009
|
|
IRD - Scheduler
|
|
7
|
650
|
December 11, 2009
|
|
Blue pumpkin integration for multimedia
|
|
0
|
650
|
December 9, 2009
|
|
CCPulse total_time_to_answer stat
|
|
5
|
650
|
December 4, 2009
|
|
PQ file size
|
|
2
|
650
|
December 3, 2009
|
|
SAP work item
|
|
0
|
650
|
December 1, 2009
|
|
predictive dialing and reschedule by agent
|
|
4
|
650
|
November 30, 2009
|
|
Apparent issues with calls being "dumped
|
|
0
|
650
|
November 24, 2009
|
|
ExcludeAgents function....
|
|
4
|
650
|
November 19, 2009
|
|
Chat statistic
|
|
1
|
650
|
November 18, 2009
|
|
Not receiving events on CS2000
|
|
3
|
650
|
November 17, 2009
|
|
Requesting routerequest
|
|
1
|
650
|
November 15, 2009
|
|
Content Analysis for Chat
|
|
4
|
650
|
November 9, 2009
|
|
Outbound Campaign
|
|
2
|
650
|
November 2, 2009
|
|
Emulating Tenants without Multi-Tenant environment
|
|
2
|
650
|
November 2, 2009
|
|
Stream Manager Recorder with Cisco Tserver 7.6.x
|
|
25
|
650
|
October 30, 2009
|
|
question about making a voice application in genesys studio
|
|
2
|
650
|
October 29, 2009
|
|
MSSQL 2008
|
|
5
|
650
|
October 23, 2009
|
|
Agent Stuck in Agent Group
|
|
22
|
650
|
October 22, 2009
|