Outbound rescheduling

Genesys Cloud WFM
1

Hello,

I need help on outbound rescheduling.

Here is the scenario

  • Making an outbound call using OCS and CPD.
  • We get live customer
  • Call then transfers to an agent
  • Agent reschedules the call and updates the record.

Problem with above scenario is if agent reschedules the call less then 1 hour it works fine.
but when reschedules the call more than 1 hour then record is not updating and in log we are getting

GSW_ERROR ‘Invalid Time’

Any help on this greatly appreciated.

Thanks,
Sree

1 Like
2

Can you post the logs?

1 Like
3

Which version of OCS you are using ?

I saw a quit similar scenario, if you are just near your Daily_till it goes automatically on the next day.

Thanks

JF