|
Auto-Answer After A Time-Out or Number of Rings
|
|
9
|
650
|
May 28, 2014
|
|
Getting "No call found for the record handle" for predictive transferred calls o
|
|
15
|
650
|
May 28, 2014
|
|
Defining Timeprofile which covers not the whole day
|
|
1
|
650
|
May 26, 2014
|
|
Current Number of ready agents
|
|
5
|
650
|
May 21, 2014
|
|
Info Mart CONTACT_ATTEMPT_FACT Table
|
|
3
|
520
|
April 30, 2014
|
|
'External document fetch error: Failed to fetch file
|
|
2
|
650
|
April 29, 2014
|
|
Get StatDay info in IRD
|
|
6
|
650
|
April 22, 2014
|
|
ird email parent id
|
|
5
|
650
|
April 8, 2014
|
|
IWS on mixed (voice - multimedia) environment
|
|
4
|
650
|
April 4, 2014
|
|
CCPulse Time Profile - In ranges
|
|
3
|
650
|
April 4, 2014
|
|
IWS HotKey vs Shortcut
|
|
0
|
650
|
March 31, 2014
|
|
CCPulse CurrentTalkTime
|
|
6
|
650
|
March 27, 2014
|
|
Agent PC hardware specs
|
|
3
|
650
|
March 26, 2014
|
|
teamcommunicator.list-status-reachable - Logged Off
|
|
0
|
650
|
March 26, 2014
|
|
GCIP
|
|
2
|
650
|
March 25, 2014
|
|
What OS are your Contact Centre Agents using?
|
|
2
|
650
|
March 13, 2014
|
|
Solution Reporting Wizard
|
|
1
|
650
|
March 11, 2014
|
|
CCPulse number of short calls
|
|
3
|
650
|
March 4, 2014
|
|
Retrieve the DN alias
|
|
2
|
650
|
February 25, 2014
|
|
Genesys 7.2 EOL?
|
|
11
|
650
|
February 21, 2014
|
|
IWS screen turning black
|
|
2
|
650
|
February 20, 2014
|
|
Cancel a Cancel Call
|
|
3
|
650
|
February 19, 2014
|
|
MCP Capacity for GQM
|
|
3
|
629
|
February 17, 2014
|
|
Framework Solution Template
|
|
1
|
650
|
February 14, 2014
|
|
IWS edit phone on Preview interaction
|
|
3
|
650
|
February 11, 2014
|
|
Genesys Interactions Guide
|
|
0
|
571
|
February 6, 2014
|
|
Apply Now Tech Specialist - Genesys - AT&T India - Hyderabad
|
|
0
|
650
|
February 6, 2014
|
|
Incorrect Stats in CCPulse view
|
|
6
|
650
|
February 4, 2014
|
|
Calculate no of LoggedIn Agents on several VAG
|
|
5
|
650
|
January 30, 2014
|
|
Global SI looking for multiple Genesys resources at all levels
|
|
0
|
650
|
January 23, 2014
|