CCPulse number of short calls

General Discussion
1

Hello all,

Any ideas on how to report the number of calls released under a threshold?
Meaning the call was answered by the agent but it was released after less than 10 seconds.

Thank you,
D

2

Just use the stat type “TotalNumberInTimeRange” and define new range with requested range.

3

Do you mean the category “TotalNumberInTimeRange” ? What MainMask should I use with it ?

Thank you Kubig

4

Finaly found what you were talking about:

[TotalNumberInboundCallsInTr]
Category=TotalNumberInTimeRange
Description=Total number inbound calls within time range
MainMask=CallInbound, HandlingInbound
Objects=Agent, GroupAgents, GroupPlaces, Place, RegDN
Subject=DNAction

Thanks againg Kubig