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Re: Call stuck in queue for long time
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1
|
650
|
January 1, 1970
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|
CCPulse
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|
8
|
650
|
January 1, 1970
|
|
useendofcall option in LDS
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|
0
|
650
|
January 1, 1970
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|
Ericsson MD110 E1 EL7 settings with Dialogic/CPD
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0
|
650
|
January 1, 1970
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|
Timestamp agent login/out?
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5
|
650
|
January 1, 1970
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|
List Manager Error
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|
4
|
650
|
January 1, 1970
|
|
Unsuccessful Answer Request
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|
3
|
650
|
January 1, 1970
|
|
Multisite with one ODS at each site
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|
9
|
650
|
January 1, 1970
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|
TSendDTMF Support on Nortel M1
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2
|
650
|
January 1, 1970
|
|
Outbound
|
|
1
|
650
|
January 1, 1970
|
|
Genesys VoIP
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4
|
650
|
January 1, 1970
|
|
CCA backup
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|
6
|
650
|
January 1, 1970
|
|
Brio Report Time change
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|
1
|
650
|
January 1, 1970
|
|
High Availability in Configuration layer
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|
0
|
650
|
January 1, 1970
|
|
Sliding Service Factor
|
|
0
|
650
|
January 1, 1970
|
|
Trouble Logging on Agents/Nortel M1
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|
7
|
650
|
January 1, 1970
|
|
Outbound
|
|
1
|
650
|
January 1, 1970
|
|
GPlus question
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|
1
|
650
|
January 1, 1970
|
|
Softphone crashing
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|
1
|
650
|
January 1, 1970
|
|
MAPD maximun traffic
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|
1
|
650
|
January 1, 1970
|
|
ACW for queue
|
|
1
|
650
|
January 1, 1970
|
|
CCPulse % Abandoned
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|
4
|
650
|
January 1, 1970
|
|
Single Step Transfer (Nortel M1)
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|
2
|
650
|
January 1, 1970
|
|
Switch Simulator
|
|
4
|
650
|
January 1, 1970
|
|
Cannot get Total_Hold_Time stat in CCA
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|
1
|
650
|
January 1, 1970
|
|
Reporting on Brio and CCPulse
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|
1
|
650
|
January 1, 1970
|
|
ETL Service stopped transfering chunks
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|
2
|
650
|
January 1, 1970
|
|
ghost calls in queue
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|
3
|
650
|
January 1, 1970
|
|
Questions about WFM with Symposium
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|
3
|
650
|
January 1, 1970
|
|
Dynamic Calling List , Outbound
|
|
4
|
650
|
January 1, 1970
|