CCPulse % Abandoned

General Discussion
1

I need to monitor % Abandoned calls defined as:

Abandoned/(Answered+AbandonedShortAbandoned).

I do not know how to define the statistic to get this number in CCpulse. The problem is how to put ShortAbandoned (abandoned within 5 sec) to denominator.

Best regards,

Grzegorz

2

Try to use statistic with statistic categroy “ServiceFactor1” with time range no.1 “01” or “0” if it is possible and time range no.2 “05”.

WBRs.

Henrik.

3

I am sorry… Please ignore my previous message.

4

If I understand it correctly, you can use Releative Mask here.

Define the percentage where you specify the Abandoned in MainMask, and Abandoned, Answered and Short_Abandoned in Relative Mask.

Hope it helps.

To do 5 seconds, all you have to do is define a new range, and then you can use TotalNumberInTimeRange where you can specify it.

If you need more help feel free to ask :slight_smile:

5

I think that you cannot specify Short Abandoned as a mask as it comes from mask Abandoned with appropriate TimeRange. Even if you managed it would count

Abandoned/(Answered+Abandoned+ShortAbandoned)

and I need:

Abandoned/(Answered+AbandonedShortAbandoned).