Skill Details based on group Name

Genesys Cloud Routing
1

Hello All,

we have a group and all the agents under that group have multiple skills associated. We are looking for an option to display agents with particular skill(group name) through ccpulse. We can connect to config DB to take Skill details of agents. But Is there a way we can get the group name/VAG name on which i have to create view. through VB or some formula. e.g If i am trying to create view for group:-SPanish_CS So can get value ‘Spanish_CS’ in some variable through VB or some CCPulse formula.

Thanks,
Rajnish

2

Create VAGs with a script setting of only specific skills and not others.

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