|
CCPulse -- Custom Threhsolds
|
|
7
|
650
|
October 6, 2017
|
|
Call Volume Reporting
|
|
1
|
650
|
October 3, 2017
|
|
Trying to calculate RONA
|
|
2
|
584
|
October 3, 2017
|
|
Workspace is utilizing email license and I don't know why
|
|
8
|
650
|
September 29, 2017
|
|
alert external destination and if no answer then RONA to ACD
|
|
1
|
650
|
September 27, 2017
|
|
Gplus Adapter for SAP ICI - Workmodes
|
|
0
|
448
|
September 25, 2017
|
|
Create Agentgroup with Genesys SDK
|
|
2
|
650
|
September 25, 2017
|
|
Infomart script to retrieve calls taken by agent per skill
|
|
5
|
650
|
September 18, 2017
|
|
Geneys SNMP configuration using NET-SNMP
|
|
1
|
650
|
September 15, 2017
|
|
Queue Handling stat in the CCPulse
|
|
0
|
650
|
September 12, 2017
|
|
Attach Data via URS HTTP interface
|
|
5
|
650
|
September 6, 2017
|
|
How to prevent multimedia interactions to flood voice agents?
|
|
3
|
650
|
September 1, 2017
|
|
Email time outs from IWS
|
|
2
|
650
|
September 1, 2017
|
|
Max ors sessions config - System already at maximum number of active sessions
|
|
4
|
650
|
August 30, 2017
|
|
CCA talk time for calls answered on a queue
|
|
5
|
650
|
August 28, 2017
|
|
How To Route Call Between Busy Queue to Slower Queue?
|
|
2
|
650
|
August 23, 2017
|
|
CC Pulse ReRoute/Not Accepted RONA
|
|
0
|
650
|
August 11, 2017
|
|
http logs in the ORS
|
|
6
|
650
|
August 9, 2017
|
|
Current Max time statistics in CCPulse
|
|
20
|
650
|
August 8, 2017
|
|
Can I obtain info about agent group where agent is in? (IRD 7.5 URS 7.5)
|
|
11
|
650
|
August 7, 2017
|
|
Whether Adding Agent group object to agent view is possible ?
|
|
3
|
650
|
August 4, 2017
|
|
Statistics to measure current average wait time in Queue in CCPulse
|
|
3
|
484
|
August 2, 2017
|
|
Application freezing
|
|
4
|
650
|
July 27, 2017
|
|
Restarting Pulse Stat Server
|
|
1
|
650
|
July 25, 2017
|
|
CCPulse all waitung queues view
|
|
2
|
650
|
July 24, 2017
|
|
GI2 report to show # calls answered at particular skill level (or by VAG)
|
|
2
|
650
|
July 17, 2017
|
|
CCPulse Templates Statistics displayed by Hour
|
|
3
|
650
|
July 13, 2017
|
|
Request single transfer for DN
|
|
1
|
650
|
July 6, 2017
|
|
GMS call Back -- User Terminated---- SOLVED
|
|
2
|
461
|
July 6, 2017
|
|
Contact Center Statistics not showing
|
|
18
|
650
|
July 3, 2017
|