Statistics to measure current average wait time in Queue in CCPulse

Genesys Cloud Routing
1

Team,

I need to measure the current average wait time in Queue in CCPulse. But the default statistics is not available. So i created using formula == Result.duration = Current Max wait time / Current number waiting calls . Its able to obtain the results. But the current average time category is available but not able to calculate.

Statistics definition:

Current average wait time == Current max time / Current wait calls (working Correctly)

or

Current average wait time : (Not working)

MainMask = CallWait
Category = CurrentAverageTime
Subject = DNAction
Objects=Queues,GroupQueues

Kindly looking for the current statistics.

2

You need to define the Submask…you only defined the Main Mask, against what it will do the division?

3

Thanks for your reply.

Can we put relative mask = Call wait.

[b]How to define the Current Wait time as the main mask

Current Waiting Calls as the relative mask. [/b]

Can you please suggest the relative mask for this Statistics Configuration.

4

Search the forum please or read StatServer docs.
I am not a parrot :slight_smile: Many information available