Attach Data via URS HTTP interface

Genesys Cloud Routing
1

Hi guys,
Quick question…can we attach data via URS HTTP interface? Rest API?
If so, how?

I know, will check URS docs later but don’t have access right now and need a fast light

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2

Try this:
http://IP:PORT/urs/call/connid/update?sync=1&key1=value1&key2=value2…

3

Nice!! Thanks Kubig! [emoji16] fast answer and solution at customer meeting

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4

:cry: Will not work as in our scenario the call doesn’t go through URS, is a manual Outbound call…When tested this, URS didn’t know about the ConnID created on TServer only…
Any suggestion?

5

If URS doesn’t see the interaction then you can try method trek - sending “raw” trequest - (analog of strategy function SendRequest).
Method need to specify tserver (or switch), event=name of request to send as seen in logs), Attributes names also as is (but with cut off “Attribute” prefix).

Something like
http://host:port/urs/trek/exec?tserver=MyTServer&ThisDN=2202&event=RequestUpdateUserData&ConnID=033902a8fb644019&UserData.abc=StringData&UserData.{d}xxx=557

Just one thing - by default method trek (sending arbitrary trequest through web) is disabled. You will need set URS methods in section http to all (by default it is all-trek), http/methods=all

6

I could kiss you right now, you know?? I opened an eSR and told me there was no way…
:-X

Thanks again!