|
Service Level based routing
|
|
1
|
650
|
August 15, 2008
|
|
Virtual agent group
|
|
1
|
650
|
August 13, 2008
|
|
Kinda Load balancing among agents based on DNIS
|
|
2
|
650
|
August 8, 2008
|
|
InVQWaitTime
|
|
7
|
650
|
August 1, 2008
|
|
URS Self-awareness in v7.6
|
|
3
|
650
|
July 31, 2008
|
|
URS Macro's
|
|
8
|
650
|
July 28, 2008
|
|
Static break scheduling
|
|
5
|
650
|
July 25, 2008
|
|
WebAPIServers and UCS not showing up on SCI
|
|
5
|
650
|
July 24, 2008
|
|
Mobile Station
|
|
6
|
650
|
July 22, 2008
|
|
Throttling the CME "Multiple Objects Update Wizard"...?
|
|
0
|
650
|
July 14, 2008
|
|
CallRinging Showing up in adherence report
|
|
1
|
650
|
June 30, 2008
|
|
Moving to Genesys
|
|
2
|
650
|
June 30, 2008
|
|
Historical reporting of concurrent agents logged in?
|
|
7
|
650
|
June 25, 2008
|
|
Play a message before the call gets transfered to an agent?
|
|
9
|
650
|
June 24, 2008
|
|
Outbound Rich statistics
|
|
2
|
650
|
June 16, 2008
|
|
CC Pulse Action - open txt file
|
|
2
|
650
|
June 12, 2008
|
|
Template ID020006 (like yours) may kapec
|
|
0
|
650
|
June 12, 2008
|
|
reporting on skill changes
|
|
3
|
650
|
June 11, 2008
|
|
Template ID020001 (like yours) may kapec
|
|
0
|
650
|
June 8, 2008
|
|
About Error 177
|
|
3
|
650
|
May 30, 2008
|
|
Query to find folder path of CME objects
|
|
4
|
650
|
May 28, 2008
|
|
Reporting/Management Interfaces...?
|
|
12
|
650
|
May 27, 2008
|
|
What's the sense of the default port for the URS?
|
|
18
|
650
|
May 25, 2008
|
|
MOVED: error.com.telera.queue), message(Queue Error Event ) Any ideas?
|
|
0
|
650
|
May 23, 2008
|
|
Genesys Integration with verint impact 360
|
|
1
|
650
|
May 22, 2008
|
|
problems with calendar items (exceptions) in WFM 7.5
|
|
0
|
650
|
May 20, 2008
|
|
WFM Competitive Comparison
|
|
2
|
650
|
May 20, 2008
|
|
Reporting on outbound calls within specific agent group
|
|
4
|
650
|
May 16, 2008
|
|
Genesys/Informiam solutions with Avaya CM?
|
|
8
|
650
|
May 15, 2008
|
|
Automate WFM Forecasting...
|
|
2
|
650
|
May 12, 2008
|