Hi,
can someone explain me what i need exactlly to connect genesys with verint (blue pumpkin impact 360).
I need also to know what is the impact of that, now i have verint connected to Avaya CMS, I’ve heard that the impact is i’ll not have any adherence date.
Doesn’t someone have the impact of that?
Thanks a lot in advance
Verint/Witness have a number of integration mechanisms with Genesys:
Call Concentrator (though being replaced by ICON moving forward) - historical only
Genesys Integration Server - rt and historical
T-Server (end of support announced) - rt only
Best mechanism for getting both Real-time adherence and Historical feeds via same interface is via GIS - you will need a WFM SDK Connector license to do this with GIS…
Verint have docs to describe setup for StatServer, GIS and Verint pieces - called “Genesys Interfaces and Adapters Guide” or something
Hope helps,
Seb