I have 7.2 environment and just created two virtual groups.
virtual group 1 has skill of A and the other virtual group 2 has skill of B.
One agent with skill A and B logs in for an hour.
After aggregation of datamart, run brio report and shows virtual group 1 and 2 shows total log in hours of two.
I was expecting total 1 hour log in time for each virtual group.
Am I missed something in configuration?
Thanks.