|
GVP SNMP Alerts
|
|
4
|
650
|
October 19, 2011
|
|
IRD Strategies not able to open
|
|
1
|
650
|
October 19, 2011
|
|
Info Mart 8 CONTACT_ATTEMPT_FACT
|
|
2
|
650
|
October 14, 2011
|
|
Stale Call treatment when OCS failovers to standby
|
|
1
|
650
|
October 12, 2011
|
|
WVR and Genesys CTI integration
|
|
1
|
650
|
October 7, 2011
|
|
Stream Manager EOL
|
|
4
|
650
|
October 3, 2011
|
|
Play message for AMs
|
|
4
|
650
|
September 19, 2011
|
|
Interop between GVP 7.2 and 6.5 with FW 8
|
|
2
|
650
|
September 19, 2011
|
|
Compile issue with IRD 8.1
|
|
11
|
650
|
September 16, 2011
|
|
Repeat announcements
|
|
7
|
650
|
September 2, 2011
|
|
Can GVP support Tone Masking?
|
|
10
|
650
|
August 29, 2011
|
|
Language problem
|
|
4
|
650
|
August 23, 2011
|
|
GVP Outbound calling : obn.asp - Help please...
|
|
2
|
650
|
August 11, 2011
|
|
Outbound Treatment - Sending Email / Alerts to "Supervisor" for failed contacts
|
|
3
|
650
|
August 8, 2011
|
|
Reports for Proactive Contact Solutions
|
|
2
|
650
|
August 7, 2011
|
|
First Contact Resolution
|
|
12
|
650
|
August 5, 2011
|
|
Play Announcement and Collect Digits
|
|
1
|
650
|
August 2, 2011
|
|
Troubleshooting DAP Access to DBServer
|
|
4
|
650
|
July 29, 2011
|
|
Video IVR
|
|
0
|
650
|
July 28, 2011
|
|
Agent notReady state
|
|
1
|
650
|
July 13, 2011
|
|
Playing announcements in the IRD strategy independent of the Target timeouts
|
|
3
|
650
|
July 11, 2011
|
|
Custom data for OutBound Call with SSG on GVP 8.1
|
|
3
|
650
|
July 5, 2011
|
|
fetch agent details when agent station is known
|
|
1
|
650
|
June 30, 2011
|
|
Calls entering the exit block after target block timeout
|
|
3
|
650
|
June 30, 2011
|
|
CCPulse stats getting stuck
|
|
2
|
650
|
June 24, 2011
|
|
GVP Composer Language Problem
|
|
1
|
650
|
June 22, 2011
|
|
Routing
|
|
1
|
650
|
May 28, 2011
|
|
Get agent by DN/Place
|
|
2
|
650
|
May 27, 2011
|
|
GVP reporting through Infomart
|
|
2
|
650
|
May 16, 2011
|
|
Can I target a VAG from Genesys softphone?
|
|
4
|
650
|
May 13, 2011
|