Hi everyone,
Someone could me confirme that statistics with Formula DCID do not take account a second time a call which pass again by strategy (VQ) for call consultation ?
Thanks.
If it keeps the same Connection ID (DCID = Distinguish By Connection ID) then no, it will not be taken in account.
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Yes, I know but for consultation call we can find two ConnID :
AttributeConnID 006c020c669161dc AttributeTransferConnID 006c020c669161d8
Which ConnID is taken in account ?
AttributeConnID is taken into account.
R.