|
Genesys Certification (GCP7 CIV)
|
|
27
|
650
|
January 18, 2010
|
|
Handle chat interaction in queue
|
|
1
|
650
|
January 17, 2010
|
|
Adding dialogic card / configuring new channels
|
|
0
|
650
|
January 17, 2010
|
|
Agent creation
|
|
6
|
650
|
January 16, 2010
|
|
need Spanish & Portuguese translation
|
|
11
|
650
|
January 16, 2010
|
|
JessionID errors
|
|
1
|
650
|
January 16, 2010
|
|
Basing CCPulse Display of Agent Group Status on Available Capacity
|
|
0
|
650
|
January 15, 2010
|
|
UseCustomPlaceType (question)
|
|
1
|
650
|
January 15, 2010
|
|
INFOMART - Using Multi-Media (Chat)
|
|
4
|
650
|
January 14, 2010
|
|
Strategies uploading
|
|
4
|
650
|
January 14, 2010
|
|
CCM and Stream Manager and TSERVER
|
|
2
|
650
|
January 14, 2010
|
|
Error at ProtocolManagementService.getFacility()
|
|
0
|
650
|
January 13, 2010
|
|
IRD Busines prosess saving problem
|
|
1
|
650
|
January 13, 2010
|
|
How SIP server can modify the call id?
|
|
3
|
650
|
January 12, 2010
|
|
Not ready reason codes - formula
|
|
3
|
650
|
January 12, 2010
|
|
TServer Error code details
|
|
1
|
650
|
January 12, 2010
|
|
Agent workMode in T-Server
|
|
2
|
650
|
January 11, 2010
|
|
MOVED: hi from Kuwait
|
|
0
|
650
|
January 10, 2010
|
|
Unable to make conference call
|
|
7
|
650
|
January 10, 2010
|
|
MOVED: What's up guys?
|
|
0
|
650
|
January 9, 2010
|
|
Call Flow from the call made till the call released
|
|
2
|
650
|
January 8, 2010
|
|
Reporting on internal conference, consults, and transfers
|
|
2
|
650
|
January 7, 2010
|
|
MOVED: I'm new to the forum
|
|
0
|
650
|
January 6, 2010
|
|
Reg:Route Points
|
|
1
|
650
|
January 6, 2010
|
|
SCI alarmming
|
|
4
|
650
|
January 6, 2010
|
|
MM reporting
|
|
10
|
650
|
January 6, 2010
|
|
Filters in CME/DMA
|
|
1
|
650
|
January 5, 2010
|
|
Путь к Древу П
|
|
4
|
650
|
January 5, 2010
|
|
Hiding all agents in CCPulse
|
|
1
|
650
|
January 4, 2010
|
|
Import CFG DB
|
|
2
|
650
|
January 4, 2010
|