Hi,
I’m developing a softphone. When login a agent i’ve configurable workmode “ManualIn/AutoIn”.
Whenever an agent login with any of the workmode, he moves to Ready state after login.
I want an agent to be in login, not to move ready state automatically when he login.
What could be the problem ? Do i need to configure this in agent level in CME or in Switch.
Can any one help me solve this issue.
Which PBX do you have? Normally this is a PBX configuration but you can force a NotReady after the login event.
Thank you for the reply,
And sorry for the late reply, I got the solution. I’m using Cisco Call Manager, i read the deployment document. They mentioned
AutioIn/ManualIn - move agent to Ready after login.
AuxWork/AfterCallWork/WalkAway - move agent NotReady with appropriate reason code after login.
Now i’m using workmode “AuxWork”. This solve me issue.
S. Ramkumar