|
Query or monitor call priority
|
|
5
|
650
|
December 31, 2014
|
|
ASM Mode-in Genesys Outbound
|
|
2
|
650
|
December 30, 2014
|
|
Genesys IWS C# extension: programatically open tab
|
|
5
|
650
|
December 29, 2014
|
|
IWS - Getting the current agent and requesting Not Ready for all media
|
|
5
|
650
|
December 29, 2014
|
|
Genesys IWS - custom outbound update
|
|
11
|
650
|
December 26, 2014
|
|
Failed to parse compiled document in Composer
|
|
8
|
650
|
December 25, 2014
|
|
mscrm connector
|
|
10
|
650
|
December 23, 2014
|
|
3rd party IVR integration or Universal CTI ?
|
|
1
|
650
|
December 23, 2014
|
|
Voice treatment objects
|
|
8
|
650
|
December 23, 2014
|
|
We are now on Tapatalk
|
|
4
|
650
|
December 22, 2014
|
|
CentOS / Linux Compatibilty
|
|
3
|
650
|
December 20, 2014
|
|
Who disconnected the call - the agent or customer?
|
|
7
|
650
|
December 20, 2014
|
|
Re: OpenCTI adapter for Genesys
|
|
3
|
650
|
December 19, 2014
|
|
service factor
|
|
12
|
650
|
December 18, 2014
|
|
Latest Version of our Quest Server
|
|
22
|
650
|
December 18, 2014
|
|
Download of API Reference SDK .NET 8.1
|
|
2
|
650
|
December 10, 2014
|
|
Email management and GSD functionality in IWS/WDE
|
|
2
|
650
|
December 10, 2014
|
|
Genesys Speech analitics
|
|
4
|
648
|
December 10, 2014
|
|
Options in 8.5.1 WorkSpace (iWS) Deployment Guide
|
|
2
|
650
|
December 10, 2014
|
|
Busy Treatment does not work
|
|
3
|
650
|
December 8, 2014
|
|
GVP Input block
|
|
3
|
650
|
December 8, 2014
|
|
Agent Group Workbin
|
|
5
|
650
|
December 8, 2014
|
|
No Agent License - Genesys Desktop
|
|
8
|
650
|
December 5, 2014
|
|
Division Formula in IRD Strategy
|
|
2
|
650
|
December 4, 2014
|
|
SIPp with GVP
|
|
8
|
650
|
December 4, 2014
|
|
EMails is doubled when using 2 URS to load balance the Emails(double of capacity
|
|
2
|
650
|
December 3, 2014
|
|
EWT Required Configuration
|
|
1
|
650
|
December 3, 2014
|
|
IWS - update custom field on calling list
|
|
1
|
650
|
December 3, 2014
|
|
Bridge Transfer
|
|
2
|
650
|
December 2, 2014
|
|
Waiting Time of Email before landing on agent
|
|
5
|
650
|
December 1, 2014
|