Hi,
I am facing problem in applying Busy treatment (play music when all agents are busy) in strategy. . URS logs provided below.
18:38:36.587_I_I_006e0257a0f6203c [01:01] call (8-00000000020df7b0) for TestLab created (del 1)
_T_I_006e0257a0f6203c [14:09] add DN SIPServer 8101 <8101@Switch> (CDN 57 006e0257a0f6203c 0000000002122650) to the call 8-00000000020df7b0 truly:22
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventRouteRequest
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 60
AttributeConnID 006e0257a0f6203c
AttributeCallUUID '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeDNIS '8101'
AttributeThisDN '8101'
AttributeThisDNRole 2
AttributeThisQueue '8101'
AttributeOtherDN '1006'
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeTimeinuSecs 586000
AttributeEventSequenceNumber 0000000000000365
18:38:36.587_T_I_006e0257a0f6203c [14:0c] EventRouteRequest is received for ts SIPServer[Switch] (this dn=8101)
request to 65200(SIPServer) message RequestGiveRingBackTreatment
AttributeReferenceID 53
AttributeConnID 006e0257a0f6203c
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=552)
_T_I_006e0257a0f6203c [14:09] add DN SIPServer 8101 <8101@Switch> (CDN 71 006e0257a0f6203c 0000000002122650) to the call 8-00000000020df7b0 truly:11
_T_I_006e0257a0f6203c [14:08] check delayed proc
_I_I_006e0257a0f6203c [14:33] strategy: *0x65*Test_Strategy (2109303620) is attached to the call
18:38:36.587 Int 20001 interaction 006e0257a0f6203c is started
_I_I_006e0257a0f6203c [01:14] current call classification: media=voice(1001), service=default(1026), segment=default(1027)
18:38:36.587_I_I_006e0257a0f6203c [09:06] >>>>>>>>>>>>start interp()
_I_I_006e0257a0f6203c [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
_I_I_006e0257a0f6203c [07:46] no error mode for this call
_I_I_006e0257a0f6203c [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
_I_I_006e0257a0f6203c [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
_I_I_006e0257a0f6203c [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
_I_I_006e0257a0f6203c [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
_I_I_006e0257a0f6203c [01:07] treatment added: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog1.wav, par2=, tout=14
_I_I_006e0257a0f6203c [01:07] treatment added: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog2.wav, par2=, tout=14
18:38:36.588_I_I_006e0257a0f6203c [07:07] HERE IS TARGETS
TARGETS: [email removed]
18:38:36.588_T_I_006e0257a0f6203c [14:02] sending event 57 for vq VQ_English_Switch (0 0 0 0 0 0)
request to 65200(SIPServer) message RequestDistributeEvent
AttributeCallUUID '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeTimeout 60
AttributeTimeinuSecs 588000
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeExtensions [185] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.06'
'CLUSTER' 'URS'
'VQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
'Location' 'Switch'
'CallUUID' '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeDNIS '8101'
AttributeOtherDNRole 1
AttributeOtherDN '1006'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_English'
AttributeThisDN 'VQ_English'
AttributeCallType 1
AttributeCallID 60
AttributeConnID 006e0257a0f6203c
AttributeCustomerID 'TestLab'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:36.588_M_I_006e0257a0f6203c [13:02] entering vq "VQ_English_Switch"
_M_I_006e0257a0f6203c [17:0f] VQ 00000000020dd9c0 [at all 1 0 0] 1 Target(s), flag=8808a, guid: 0TestLab|VQ_English_Switch|1|d-1|1|00|0||||||01StatTimeInReadyState|00{}{}{}[][email removed]
18:38:36.588_M_I_006e0257a0f6203c [13:01] current vq: 00000000020f69e0 id=8(), nVQ=1-1ffa0d0, priority=0, time=1418044116.588
18:38:36.588_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: 006e0257a0f6203c, reason=(1)binding
18:38:36.588_M_I_006e0257a0f6203c [13:03] call (vq 00000000020f69e0, id=8, priority 0, time 1418044116.588) waits for VQ 00000000020dd9c0 (name="VQ_English_Switch") now (0)
request to 65200(SIPServer) message RequestUpdateUserData
AttributeReferenceID 54
AttributeUserData [78] 00 02 00 00..
'RTargetAgentGroup' 'AgentGroup1'
'RPVQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
AttributeConnID 006e0257a0f6203c
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:36.588_T_I_006e0257a0f6203c [14:02] sending event 85 for vq VQ_English_Switch (0 0 0 0 0 0)
request to 65200(SIPServer) message RequestDistributeEvent
AttributeCallUUID '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeTimeout 60
AttributeTimeinuSecs 588000
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeExtensions [185] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.06'
'CLUSTER' 'URS'
'VQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
'Location' 'Switch'
'CallUUID' '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeUserData [78] 00 02 00 00..
'RTargetAgentGroup' 'AgentGroup1'
'RPVQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
AttributeDNIS '8101'
AttributeOtherDNRole 1
AttributeOtherDN '1006'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_English'
AttributeThisDN 'VQ_English'
AttributeCallType 1
AttributeCallID 60
AttributeConnID 006e0257a0f6203c
AttributeCustomerID 'TestLab'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:36.588_M_I_006e0257a0f6203c [17:0e] VQ 00000000020dd9c0 (vq "VQ_English_Switch", id=8), (1 Targets): SELECT MAX by stat <StatTimeInReadyState>(random 0000000000000000)
_M_I_006e0257a0f6203c [17:0b] VQ 00000000020dd9c0 TRG "AgentGroup1"(0000000001fed170) #1, (2-1 Components): SELECT MAX by stat <StatAgentLoading>(random 0)
_M_I_006e0257a0f6203c [17:0b] VQ 00000000020dd9c0 TRG "AgentGroup1"(0000000001fed170) Cmp #1 1399: not ready
_M_I_006e0257a0f6203c [17:0b] VQ 00000000020dd9c0 TRG "AgentGroup1"(0000000001fed170) Cmp #2 1199: logged out
_M_I_006e0257a0f6203c [17:0b] VQ 00000000020dd9c0 TRG "AgentGroup1"(0000000001fed170): Cmp NOT SELECTED (1 1 0 0)
_M_I_006e0257a0f6203c [17:0e] VQ 00000000020dd9c0 TRG "AgentGroup1"(0000000001fed170): not ready passed
_M_I_006e0257a0f6203c [17:0e] VQ 00000000020dd9c0 (vq "VQ_English_Switch" id=8): TRG NOT SELECTED (0 0 0 1 0)
_I_I_006e0257a0f6203c [07:0a] HERE IS WAIT (-1 sec)
_I_I_006e0257a0f6203c [07:0a] HERE IS WAIT (30 sec)
18:38:36.588_B_I_006e0257a0f6203c [07:0a] delay treatments for 0 msec
18:38:36.588_I_I_006e0257a0f6203c [09:04] <<<<<<<<<<<<suspend interp(WAIT), func:Wait timers:11000
18:38:36.588_B_I_006e0257a0f6203c [07:64] start chain of treatments
_T_I_006e0257a0f6203c [14:27] treatment starting: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog1.wav, par2=##3511##, tout=14
_B_I_006e0257a0f6203c [14:26] treatment starting - ok
18:38:36.588_T_I_006e0257a0f6203c [14:25] TApplyTreatment (type Music) is being called
request to 65200(SIPServer) message RequestApplyTreatment
AttributeReferenceID 55
AttributeTreatmentParms [15] 00 01 01 00..
'http' 0
AttributeTreatmentType 2 (TreatmentMusic)
AttributeConnID 006e0257a0f6203c
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:36.588_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: none, reason=(0)treatment
_B_I_006e0257a0f6203c [14:25] treatment===========>TREATMENT_REQUEST
_I_I_006e0257a0f6203c [01:06] treatment moved: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog1.wav, par2=##3511##, tout=14
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventError
(Unsupported operation)
AttributeClientID 8
AttributeThisDN '8101'
AttributeConnID 006e0257a0f6203c
AttributeReferenceID 53
AttributeErrorMessage 'Unsupported operation'
AttributeErrorCode 51
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeTimeinuSecs 596000
AttributeEventSequenceNumber 0000000000000366
18:38:36.598_T_E_ [14:0c] EventError is received for ts SIPServer[Switch] - Unsupported operation
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventACK(refid=-1)
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventAttachedDataChanged(refid=54)
18:38:36.598_T_I_006e0257a0f6203c [14:32] EventAttachedDataChanged is received for ts SIPServer[Switch] (this dn=8101, refid=54)
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventACK(refid=-1)
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventError
(Resource unavailable)
AttributeClientID 8
AttributeThisDN '8101'
AttributeConnID 006e0257a0f6203c
AttributeTreatmentType 2 (TreatmentMusic)
AttributeReferenceID 55
AttributeErrorMessage 'Resource unavailable'
AttributeErrorCode 166
AttributeTreatmentParms [15] 00 01 01 00..
'http' 0
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeTimeinuSecs 597000
AttributeEventSequenceNumber 000000000000036d
18:38:36.598_T_E_ [14:0c] EventError is received for ts SIPServer[Switch] - Resource unavailable
18:38:36.598_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: 006e0257a0f6203c, reason=(1)treatment
_B_I_006e0257a0f6203c [14:20] treatment not applied===========>TREATMENT_NONE
18:38:36.598 Int 21002 interaction 006e0257a0f6203c busy treatment Music fails
_T_I_006e0257a0f6203c [14:27] treatment starting: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog2.wav, par2=##3511##, tout=14
_B_I_006e0257a0f6203c [14:26] treatment starting - ok
18:38:36.598_T_I_006e0257a0f6203c [14:25] TApplyTreatment (type Music) is being called
request to 65200(SIPServer) message RequestApplyTreatment
AttributeReferenceID 56
AttributeTreatmentParms [15] 00 01 01 00..
'http' 0
AttributeTreatmentType 2 (TreatmentMusic)
AttributeConnID 006e0257a0f6203c
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:36.598_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: none, reason=(0)treatment
_B_I_006e0257a0f6203c [14:25] treatment===========>TREATMENT_REQUEST
_I_I_006e0257a0f6203c [01:06] treatment moved: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog2.wav, par2=##3511##, tout=14
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventError
(Resource unavailable)
AttributeClientID 8
AttributeThisDN '8101'
AttributeConnID 006e0257a0f6203c
AttributeTreatmentType 2 (TreatmentMusic)
AttributeReferenceID 56
AttributeErrorMessage 'Resource unavailable'
AttributeErrorCode 166
AttributeTreatmentParms [15] 00 01 01 00..
'http' 0
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeTimeinuSecs 606000
AttributeEventSequenceNumber 000000000000036e
18:38:36.606_T_E_ [14:0c] EventError is received for ts SIPServer[Switch] - Resource unavailable
18:38:36.606_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: 006e0257a0f6203c, reason=(1)treatment
_B_I_006e0257a0f6203c [14:20] treatment not applied===========>TREATMENT_NONE
18:38:36.606 Int 21002 interaction 006e0257a0f6203c busy treatment Music fails
_T_I_006e0257a0f6203c [14:27] treatment starting: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog1.wav, par2=##3511##, tout=14
_B_I_006e0257a0f6203c [14:26] treatment starting - ok
18:38:36.606_T_I_006e0257a0f6203c [14:25] TApplyTreatment (type Music) is being called
request to 65200(SIPServer) message RequestApplyTreatment
AttributeReferenceID 57
AttributeTreatmentParms [15] 00 01 01 00..
'http' 0
AttributeTreatmentType 2 (TreatmentMusic)
AttributeConnID 006e0257a0f6203c
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:36.606_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: none, reason=(0)treatment
_B_I_006e0257a0f6203c [14:25] treatment===========>TREATMENT_REQUEST
_I_I_006e0257a0f6203c [01:06] treatment moved: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog1.wav, par2=##3511##, tout=14
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventError
(Resource unavailable)
AttributeClientID 8
AttributeThisDN '8101'
AttributeConnID 006e0257a0f6203c
AttributeTreatmentType 2 (TreatmentMusic)
AttributeReferenceID 57
AttributeErrorMessage 'Resource unavailable'
AttributeErrorCode 166
AttributeTreatmentParms [15] 00 01 01 00..
'http' 0
AttributeTimeinSecs 1418044116 (18:38:36)
AttributeTimeinuSecs 616000
AttributeEventSequenceNumber 000000000000036f
18:38:36.616_T_E_ [14:0c] EventError is received for ts SIPServer[Switch] - Resource unavailable
18:38:36.616_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: 006e0257a0f6203c, reason=(1)treatment
_B_I_006e0257a0f6203c [14:20] treatment not applied===========>TREATMENT_NONE
18:38:36.616 Int 21002 interaction 006e0257a0f6203c busy treatment Music fails
18:38:38.000_M_I_ [10:1d] PULSE (calls: 1(1)=1+1-1, targets=0, firsters=1, time=1418044118, mem=0,6869,86,17,170,1,2,0)
18:38:38.000_M_I_ [10:1d] vqs allocation pattern: static=(13 256 128) dynamic=(8 7/1024)
18:38:38.000_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventAbandoned
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 60
AttributeConnID 006e0257a0f6203c
AttributeCallUUID '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeUserData [78] 00 02 00 00..
'RTargetAgentGroup' 'AgentGroup1'
'RPVQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
AttributeDNIS '8101'
AttributeThisDN '8101'
AttributeThisDNRole 2
AttributeThisQueue '8101'
AttributeOtherDN '1006'
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeTimeinSecs 1418044118 (18:38:38)
AttributeTimeinuSecs 45000
AttributeEventSequenceNumber 0000000000000372
18:38:38.046_M_I_0000000000000000 [10:2f] RStatCallsInQueue update: object <8101_Switch>(107), type CfgDN value 0+0+0, reason <call counting>
18:38:38.046_T_W_006e0257a0f6203c [14:32] EventAbandoned is received for ts SIPServer[Switch] (this dn=8101), delete call
18:38:38.046_M_I_006e0257a0f6203c [17:11] VQ 00000000020dd9c0 first available call: none, reason=(0)strategy
18:38:38.046_T_I_006e0257a0f6203c [14:02] sending event 59 for vq VQ_English_Switch (2 0 1 0 0 0)
request to 65200(SIPServer) message RequestDistributeEvent
AttributeCallUUID '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeTimeout 60
AttributeTimeinuSecs 46000
AttributeTimeinSecs 1418044118 (18:38:38)
AttributeExtensions [185] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.06'
'CLUSTER' 'URS'
'VQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
'Location' 'Switch'
'CallUUID' '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeUserData [78] 00 02 00 00..
'RTargetAgentGroup' 'AgentGroup1'
'RPVQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
AttributeDNIS '8101'
AttributeOtherDNRole 1
AttributeOtherDN '1006'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_English'
AttributeThisDN 'VQ_English'
AttributeCallType 1
AttributeCallID 60
AttributeConnID 006e0257a0f6203c
AttributeCustomerID 'TestLab'
AttributeReferenceID 4294967295
AttributeUserEvent EventAbandoned
..sent to WIN-B3NODD1C3U9:9090(fd=552)
_I_I_006e0257a0f6203c [01:06] treatment deleted: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog2.wav, par2=##3511##, tout=14
_I_I_006e0257a0f6203c [01:05] treatment deleted: type=Music, par1=http://192.168.12.165:9090/TestPOC/Resources/Prompts/en-US/WalkinTheDog1.wav, par2=##3511##, tout=14
18:38:38.046_M_I_006e0257a0f6203c [13:03] call (vq 00000000020f69e0, id=8, priority 0) doesn't wait for VQ 00000000020dd9c0 (name="VQ_English_Switch" stats=-1 0 0) now (0)
request to 65200(SIPServer) message RequestDeletePair
AttributeReferenceID 58
AttributeDataKey 'RTargetAgentGroup'
AttributeConnID 006e0257a0f6203c
AttributeThisDN '8101'
..sent to WIN-B3NODD1C3U9:9090(fd=552)
18:38:38.047_I_I_006e0257a0f6203c [01:08] call (8-00000000020df7b0) deleting truly
006e0257a0f6203c, 12/08/14@18:38:38.047, 8101(SIPServer) -> @ [abandoned error 1 0], tms: 1460= (N)2 + (T)0 + (X)0 + (S)0 + (W)1458 + (F)0 + (R)0, trg:
CALL (006e0257a0f6203c) HISTORY ( Error Abandon ):
18:38:38.047 Int 20005 interaction 006e0257a0f6203c is abandoned
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventReleased
AttributeThisDN 'Switch::'
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 60
AttributeConnID 006e0257a0f6203c
AttributeCallUUID '75VGFE8U9P5AD91CDE1VNF5NB800001S'
AttributeUserData [78] 00 02 00 00..
'RTargetAgentGroup' 'AgentGroup1'
'RPVQID' '6QOVSRTMMD2QHC87I3H561TT2O000004'
AttributeDNIS '8101'
AttributeTimeinSecs 1418044118 (18:38:38)
AttributeTimeinuSecs 45000
AttributeEventSequenceNumber 0000000000000373
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventACK(refid=-1)
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventError
(Invalid connection id)
AttributeErrorMessage 'Invalid connection id'
AttributeThisDN '8101'
AttributeReferenceID 58
AttributeConnID 006e0257a0f6203c
AttributeErrorCode 56
AttributeTimeinSecs 1418044118 (18:38:38)
AttributeTimeinuSecs 56000
AttributeEventSequenceNumber 0000000000000376
18:38:38.057_T_E_ [14:0c] EventError is received for ts SIPServer[Switch] - Invalid connection id
_G_I_ Version: 8.1.400.06
root 0000000040bc7200 (4,4,8)
thread 0000000000001e48
18:38:45.583 Trc 20011 current number of targets for tenant TestLab: Agents 2, Places 0, AgentGroups 1, PlaceGroups 0, ACDQueues 0, Routing Points 0
18:38:45.583 Trc 20012 current number of interactions per second - 0.20
18:38:45.583 Trc 20013 current number of entries: for longest queue 0, for all queues 0
18:38:51.046_M_I_ [17:0d] VQ 00000000020dd9c0 deleted
18:38:51.046_M_I_ [17:08] VQ 00000000020dd9c0 TRG "AgentGroup1"(0000000001fed170) deleted