Hi guys,
Is it possible to see in the log files to see who ended the call.. By agent or by customer.
Thanks,
Do you mean “who hung up first”..?
Interesting question… and I can see it’s uses - but I don’t think so. Within the available stats, you would get “Call Ended” (or similar) - at that point it time both parties have ended the call irrespective of who hung up first!
As I said - interesting questions - would like to hear other views. I’m thinking, being that stats run at thousandths of a second, there may be one statistic that happens milliseconds before another - thus proving that the Agent hung up first…?
AG
T-Server log files. EventReleased → AttributeExtensions → Releasing Party = ?
http://docs.genesys.com/Documentation/TS/8.1.1/TSCSTA/CSTACallReleaseTracking
Works with SIP Server and other T-Servers …
Hope this helps.
Yay! That was quick! ;D
And I need to check my references before I post… :
AG
Will depend also on PBX version and brand.
Not usable for CCA reporting.
Thank you all for your quick responses. I’ll see what I can do ;D
Bravo,
you beat me to it. We use ths all the time to ensure KPI compliance and can be used as a quick and fast way to identify problematic calls.
Vic