Hi everyone! ;D
I am inherently lazy and can’t be bothered to check with Genesys >
- is there an end of support/end of life statement regarding CCON, yet? If so - what are the details…?
I’m sure someone will know, off the top of their head and save me some leg-work…? 
Thanks!
Tony
Tony,
i think the answer is very simple - CCON is not supported yet coz is not support multimedia interaction. And because support of multimedia interaction now is a mainstream of the all Genesys product their concentrate his power on ICON wich support multimedia.
Dark side of this things - as opposed to CCON the ICON request additional paid for license =( But if u really don’t need the feature from ICON you may still use latest CCON with out any restriction.
WBR Thaler
Thanks Timur,
I was trying to clarify this, rather than shroud it in more mystery… Sorry! lol (I am aware of both the commercial implications and the (voice vs. interaction) operational/functional aspects of ICON vs. CCON)
Does anyone have a definitive statement from Genesys outlining the end of life/end of support for CCON? I’m happy to go there and ask but I was hoping someone might have it available rather than me having to ask Genesys…
Thanks!
Tony
Sorry people :-\
CCON latest Hot Fix (7.0.003.21) was produced at the end of March 09 - that means it will be a long while before any EoS/EoL statements are released by Genesys, since they are still building/fixing it…! lol
Tony
Hi Tony,
Well, the latest info I have is connected to GIM ver. 7.6. Apparently with releasing of this version, CCON has been put in to EOL with 3-4 years support window. But there is no official letter saying exactly that from today CCON is in EOL. So not sure anymore. But I think you can feel safe at least for next 3 years. 
Cheers,
e.