My current config is completely failing…
Migrating Zendesk ticket priority fields to Genesys Cloud Outbound Campaign skills is failing. The migration script uses the Architect API v2.1. When mapping high-priority Zendesk tags to GC skills, the POST to /v2/outbound/campaigns returns a 422 Unprocessable Entity. The error payload states ‘Skill not found in user profile’, even though the skill exists in the routing model. We are in the Europe/Paris region. How do we ensure the skill is attached to the agent profile before the campaign starts? The Zendesk workflow relied on implicit group membership, which does not translate directly to GC skill-based routing.