What is the standard approach to map Zendesk’s post-resolution satisfaction score to the Genesys Cloud interaction rating?
- Trying to use POST /api/v2/interactions/ratings but getting a 400 Bad Request.
- The payload requires a specific interactionId format that doesn’t match our migrated Zendesk ticket IDs.
- Need to know if there is a direct field mapping for the ‘solved’ status in the analytics report.