- Is it possible to map Zendesk macro actions to Genesys Cloud agent scripts via the /api/v2/interaction-configs endpoint without triggering a 400 Bad Request?
- The payload fails on the ‘steps’ array, specifically when trying to replicate Zendesk’s private note functionality.
- Using SDK v2.18.0 in a Python migration script from Paris.
Make sure you align the interaction steps with Genesys Cloud’s required schema, as the 400 error typically stems from invalid step definitions rather than API limitations.
| Requirement | Value |
|---|---|
| Schema Version | v2 |
| Step Type | agent_script |
Take a look at at the specific payload structure required for the interaction-configs endpoint because the 400 error usually indicates a schema mismatch rather than an authentication failure. The Zendesk macro private note does not map directly to a Genesys Cloud script step type. Instead of trying to replicate the note functionality within the steps array, consider using a Data Action or a custom attribute update to store the note content separately. The steps array expects specific action types like ‘display’ or ‘input’ with strict field requirements. If the payload includes unsupported fields or incorrect nesting for the steps, the API rejects it immediately. Reviewing the Genesys Cloud API documentation for Interaction Configs will clarify the exact JSON structure needed. This approach avoids the complexity of trying to force a direct mapping that does not exist in the current schema version.
This is actually a known issue with the steps array expecting strict type definitions.
"error": "Invalid step type: 'private_note'. Expected one of: 'display', 'input', 'menu'"
Switch to a custom attribute update via Data Action instead.
the documentation actually says you need to use a data action for that mapping. tried it in our integration and it worked perfectly. just update the custom attributes instead of the steps array.