igtoth
June 12, 2019, 7:21pm
1
Hello want to know if anyone found this issue before.
GWS installed ok (first install), its up and running.
When I open the login screen, and try to login with any ID, I am getting: “Your login or password is incorrect. ” for all agents.
Followed all documentation:
1- application.yaml defined to use WS_Cluster
when looking the “cloud.log” I see only:
c.g.cloud.data.FeatureRepository User [test] not found
Full:
06/12/2019 15:58:25.365 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-12] c.g.c.i.d.RuntimeNodesRepository Successfully saved heartbeat qualifier [ANodes]:node [/US/192.168.0.21]:[1560355105364]
06/12/2019 15:58:26.215 DEBUG [] [] [] [qtp917578647-20] c.g.cloud.data.FeatureRepository User [test] not found
06/12/2019 15:58:26.215 WARN [] [] [] [qtp917578647-20] c.g.c.w.s.CloudWebBasicAuthenticationFilter User [test] not found
Am I missing something?
Thank you!
Kubig
June 13, 2019, 8:07am
2
Try to synchronize WWE against Configuration Server using following cmd:
curl http://WWE_IP:WWE_PORT/api/v2/ops/genesys-environments/synchronization -d '{"operationName":"EnforceSynchronization"}' -H "Content-Type: application/json" -X POST -v -u username:password
igtoth
June 13, 2019, 11:32am
3
Same authentication issue… tried default and other accounts same thing: User [default] not found
* About to connect() to 192.168.0.21 port 8090 (#0)
* Trying 192.168.0.21... connected
* Connected to 192.168.0.21 (192.168.0.21) port 8090 (#0)
* Server auth using Basic with user 'default'
> POST /api/v2/ops/genesys-environments/synchronization HTTP/1.1
> Authorization: Basic ZGVmYXVsdDpwYXNzd29yZA==
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.27.1 zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: 192.168.0.21:8090
> Accept: */*
> Content-Type: application/json
> Content-Length: 42
>
< HTTP/1.1 403 Forbidden
< Date: Thu, 13 Jun 2019 08:29:02 GMT
< Content-Type: application/json
< Transfer-Encoding: chunked
<
* Connection #0 to host 192.168.0.21 left intact
* Closing connection #0
{"statusCode":20,"statusMessage":"Authentication failed: username and/or password is incorrect"}[root@genesys2 config]#
cloud.log
06/13/2019 08:25:36.817 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-14] c.g.c.i.d.RTRMonitoringServiceDistributed 192.168.0.21:/US/192.168.0.21 already monitored []
06/13/2019 08:25:40.345 DEBUG [] [] [] [pool-9-thread-1] c.g.c.v.a.e.t.TelephonyUserMonitorV2 Looking for user sessions to cleanup...
06/13/2019 08:25:41.638 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-1] c.g.c.i.d.RuntimeNodesRepository Successfully saved heartbeat qualifier [ANodes]:node [/US/192.168.0.21]:[1560414341636]
06/13/2019 08:25:42.656 DEBUG [] [qKk30Oatq/MavDS+5mNfFQ1gbg6fm8d1zzvdpgu6pegeh5x] [] [qtp225819303-23] /api/v2/me subresources=features,devices,channels c.g.cloud.web.CustomScopeFilter http://192.168.0.21:8090/ui/ad/v1/index.html Secur
ity context is null or not authenticated, extracting contact center ID from the header
06/13/2019 08:25:46.637 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-2] c.g.c.i.d.RuntimeNodesRepository Successfully saved heartbeat qualifier [ANodes]:node [/US/192.168.0.21]:[1560414346636]
06/13/2019 08:25:51.519 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-11] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refreshing cached telephony processing contexts
06/13/2019 08:25:51.529 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-11] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refresh complete
06/13/2019 08:25:51.637 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5] c.g.c.i.d.RuntimeNodesRepository Successfully saved heartbeat qualifier [ANodes]:node [/US/192.168.0.21]:[1560414351636]
06/13/2019 08:25:54.215 DEBUG [] [qKk30Oatq/MavDS+5mNfFQ1gbg6fm8d1zzvdpgu6pegeh5x] [] [qtp225819303-23] /api/v2/me subresources=features,devices,channels c.g.c.v.c.t.c.ChannelRepository http://192.168.0.21:8090/ui/ad/v1/index.html Repos
itory is initialized
06/13/2019 08:25:56.648 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-1] c.g.c.i.d.RuntimeNodesRepository Successfully saved heartbeat qualifier [ANodes]:node [/US/192.168.0.21]:[1560414356645]
06/13/2019 08:26:01.647 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-3] c.g.c.i.d.RuntimeNodesRepository Successfully saved heartbeat qualifier [ANodes]:node [/US/192.168.0.21]:[1560414361636]
06/13/2019 08:26:02.369 DEBUG [] [] [] [qtp225819303-25] c.g.cloud.data.FeatureRepository User [default] not found
06/13/2019 08:26:02.373 WARN [] [] [] [qtp225819303-25] c.g.c.w.s.CloudWebBasicAuthenticationFilter User [default] not found
06/13/2019 08:26:06.517 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-2] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService a3da4bb5-d65f-4bc3-a113-7f5c1d730cca called ensureMonitored
06/13/2019 08:26:06.517 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-2] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService a3da4bb5-d65f-4bc3-a113-7f5c1d730cca service not activated, repair monitoring skipped till
activated
Kubig
June 13, 2019, 1:33pm
4
You have to use account configured within WWE configuration (application.yaml), not the Genesys one
igtoth
June 13, 2019, 3:54pm
5
Would you mind to point where in the documentation I can find that?
igtoth
June 13, 2019, 5:12pm
6
found the issue… “onPremiseSettings” needs to be in first line of application.yml
knupf
May 27, 2020, 10:43am
7
Hi at all,
I found a hint in Genesys Docs for this behaviour:
After this, the gws can connect to the confserv.
Extensions, Agent_Logins and RoutingPoints are imported.
c.g.c.v.s.t.ImportPlacesFromCmeTaskV2 No places were found in configuration
But users and places are still configured in cme!
When i restart the gws without drop keyspace sipfs and create again,
Does anybody have a hint for me?
Regards