wrap-up-time on group or RSI ?

bounty · June 24, 2009, 8:20am

Hello,

Is it possible to define the option “wrap-up-time” elsewhere as on the “agent-login”. I would like to put it on an agent-group or on a RSI.

Thanks

Adam · June 24, 2009, 1:15pm

I’m not sure which PBX you’re using but on the 4400 you can configure the “Auto wrap-up timer” on the RSI to the required number of milliseconds.

bounty · June 24, 2009, 1:52pm

It’s exactly the problem what I have : I’am migrating from OXE4400 to Cisco CM.

cavagnaro · June 24, 2009, 3:51pm

That is like chaging your Mercedes for a Toyota…

bounty · July 3, 2009, 6:26am

A better answer please ???

turboquentin · July 3, 2009, 2:36pm

Hi
CM does not know the term wrap-up you manage from T-server option or set wrap-up on Agent Login option.