Apologies if this is a basic question. How do I get the activity points to show correctly in the workforce agement view? We’ve noticed that some agents are showing zero points even though they’ve handled calls - it’s impacting our gamification leaderboard, fwiw. The system seems to be calculating the points, but they aren’t appearing in the supervisor view for WEM.
Check the activityPointCode on the interaction leg; it’s case-sensitive; often missed.
# GET /api/v2/interactions/{interactionId}/legs
response = requests.get(f"{gc_url}/api/v2/interactions/{interaction_id}/legs", headers=headers)
leg_data = response.json()
activity_code = leg_data['activityPointCode'];
print(f"Activity code: {activity_code}; verify against WEM configuration.");
It needs to match exactly; WEM won’t process it otherwise.