Apologies if this is a basic question. How do I get the activity points to show correctly in the workforce agement view? We’ve noticed that some agents are showing zero points even though they’ve handled calls - it’s impacting our gamification leaderboard, fwiw. The system seems to be calculating the points, but they aren’t appearing in the supervisor view for WEM.
Check the activityPointCode on the interaction leg; it’s case-sensitive; often missed.
# Retrieve all-time points to verify if activity points are being recorded
response = requests.get(f"{gc_url}/api/v2/gamification/scorecards/points/alltime", params={"endWorkday": "2023-10-27"}, headers=headers)
points_data = response.json()
print(f"Total points: {points_data['totalPoints']}; verify against WEM configuration.");
It needs to match exactly; WEM won’t process it otherwise.