Why does this config cause WFM adherence to show 100% for agents on break in the EU-West BYOC environment? The Performance Dashboard indicates full productivity despite the agent status being explicitly set to ‘Break’ in the flow logic. This discrepancy is skewing our real-time interval reports.
- Verified that the ‘Break’ status is correctly mapped in the Architect flow.
- Checked the WFM configuration to ensure break intervals are not excluded from adherence calculations.