Why does this setting block Zendesk Live Chat migration?

General Discussion
1
  • Why does this setting prevent the Web Messaging integration from initializing after migrating from Zendesk Chat?
  • Error: 400 Bad Request on /api/v2/integrations/webmessaging
  • Env: Genesys Cloud EU, migrating a Paris-based support team
  • Context: Zendesk tickets mapped to GC interactions, but digital channel config fails
  • Config: Using default ‘Zendesk Legacy’ routing profile
  • Impact: Agents cannot receive inbound chats
  • Request: Need correct payload for web messaging API