I see many of the same questions being asked on this board, or similar questions to do with Statistics for either Pulse, CCPulse or Stat Server.
All the same issues I have been dealing with since we implemented Genesys 10 months ago.
I solved most of my issues by reading ( a lot!) of documentation, internet searching, this forum and just trial and error.
I have asked Genesys for Statistics Training but they do not offer this. Does anyone know why not? ???
My contact person said they would suggest it to the Curriculum Development Team at Genesys, so I guess I will wait and see what happens.
In the meantime, any tips on learning about Genesys Statistics apart from reading (more) documentation?
Thanks.
Pretty sure they’ve offered BI and Statistical Reporting training in the past… but they do like locking everything down so that it’s not available to “outsiders”…
Try:
GENESYS INTERACTIVE INSIGHTS 8 FOR REPORT DEVELOPERS (GII81-DEV)
GENESYS INFO MART 8 REPORT DEVELOPMENT (INF81-DEV)
Other than that - and I am sure you know this already - a lot of the statistical functions are based on MSSQL, Oracle, PLSQL, Java, Business Objects (BOU) and other industry standard elements. It depends on what you want to study for…?
Well, we use Pulse, but the Pulse training is basically just “create a widget in a Pulse” :
Why not offer a more detailed training for Pulse as in "how to create your own statistics, where to do this, the basic meaning of objects, how to use filters etc.
This is all possible within Pulse and StatServer, no MSSQL/Oracle/Other needed. And yes it is (briefly) explained in documentation but I cannot say this is very clear when you just start out with no training whatsoever.
There is another training just for stats, search in the tutorials for Unveiling the StatServer mystery. Is a small part of the full training but helps a lot.
Hi Jones, I am new to Genesys and looking for some help to understand Genesys administartion and configuration. Can you please suggest or share some docs for understanding.
