WHo dropped the call?

General Discussion
1

I just want to confirm this as to who dropped the call agent or customer

When i look in the logs i see below, does this mean agent dropepd the call

party_info 31376.c14fcb0 state change: from to

From event released event

Type EventReleased
Devices: <51376/31376> <-/707505999> <-/->
Calls: 17075477/007f02de46eedf49/17075477.7005930/c:2/r:4 0/none
Parties: D51376/31376.7265460-7005930:1/l:2/r:1/Established,Active,Destination
X707505999/707505999.9cb0710-7005930:1/l:1/r:0/Established,Origination
none
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Released +++
– XAction: start 31376.7265460-7005930:1
SetReleased: party 31376.7265460-7005930:1, cause Null
– party_info 31376.c14fcb0 state change: from to
– G7 release

2

Search for documentation. This is well explained there

Enviado de meu SM-G9650 usando o Tapatalk

3

SIP env? If so check BYE msg

4

SIP deployment guide or something else?

5

Just search for it, under reporting or TServer events

Enviado de meu SM-N9600 usando o Tapatalk

6

Sorry for bumping an old thread

I have an “eventreleased” event from an extension

When i scrolled above i see two bye messages
which message i need to look into and how do i determine who dropped the call.

BYE 1

Sending [0,UDP] 673 bytes to resource manager IP address 1:5260 >>>>>
BYE sip:Genesys@MCP:5070 SIP/2.0 ----> We have GIR recording*****
From: sip:Agentextension@SIPVirtualIP:5070;transport=tcp;tag=869468C7-884C-43A1-9ABF-7749A2424C42-4960282
To: <sip:msml=IHPDGIAULP0OJASCQIUPC02GN00035GV@Resouce manager IP2:5260;dn=agent extension;record;tenant-dbid=101;media-service=record>;tag=320417E8-0000-34C7-627C-4A740B08E312
Call-ID: 444F23C2-1DBA-444F-B1B1-EF4D1C7628CA-2169085@SIP VIP
CSeq: 6 BYE
Content-Length: 0
Via: SIP/2.0/UDP SIPVIP:5070;branch=z9hG4bK2AAE3B55-76ED-4930-8061-033CE9E906F4-5815650
Max-Forwards: 9

BYE 2

Sending [0,UDP] 648 bytes to RM2 IP address:5260 >>>>>
BYE sip:Genesys@GIR MCP IP:5070 SIP/2.0
From: sip:ANI@SBC IP;tag=869468C7-884C-43A1-9ABF-7749A2424C42-4960283
To: sip:msml=IHPDGIAULP0OJASCQIUPC02GN00035GV@RM2:5260;dn=Ani;record;tenant-dbid=101;media-service=record;tag=320417E8-0000-D8AA-6655-A89C761ED041
Call-ID: 444F23C2-1DBA-444F-B1B1-EF4D1C7628CA-2169086@SIPVIP
CSeq: 3 BYE
Content-Length: 0
Via: SIP/2.0/UDP SIPVIP:5070;branch=z9hG4bK2AAE3B55-76ED-4930-8061-033CE9E906F4-5815651
Max-Forwards: 9
Route: sip:000000000A3DE100@RM12:5260;lr;gvp.rm.datanodes=1|2;confinstid=IHPDGIAULP0OJASCQIUPC02GN00035GV;idtag=00055DCF

THanks