- Genesys Cloud: 2023-11 Release
- Outbound Campaign: Progressive Dialer
- WFM: Weekly publish, America/Chicago
What is the correct way to ensure outbound campaigns only target agents currently scheduled and adherent? Our weekly WFM publish happens Friday at 10:00 AM CST, but the outbound queue seems to ignore shift swaps. Agents on break are still receiving calls. Is there an API endpoint to sync campaign availability with real-time WFM adherence status?