What is caller id support in Genesys outbound?

General Discussion
1

What is caller id support in Genesys outbound contact??? ???

2

Caller ID is the Identification of your caller ANI. OCS supports it :smiley:

3

If you’re talking about the displayed caller id from your campaign, look for CPNDigit options. It can be set at multiple level (application, calling list, etc.)

4

Also dictated by your carrier/provider

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5

I know this is an older thread - this can also be configured on a record by record basis in the calling list by utilizing advanced treatments. I believe there is some sample OCS SCXML code that is installed with OCS that demonstrates this.