What is caller id support in Genesys outbound?

General Discussion
1

What is caller id support in Genesys outbound contact??? ???

2

Caller ID is the Identification of your caller ANI. OCS supports it :smiley:

2 Likes
3

If you’re talking about the displayed caller id from your campaign, look for CPNDigit options. It can be set at multiple level (application, calling list, etc.)

4

Also dictated by your carrier/provider

Sent from my Redmi Note 3 using Tapatalk

2 Likes
5

I know this is an older thread - this can also be configured on a record by record basis in the calling list by utilizing advanced treatments. I believe there is some sample OCS SCXML code that is installed with OCS that demonstrates this.

1 Like