What is a supervisor seat?

Genesys Cloud Routing
1

Dear Sirs/Madams:

could you please be kind enough to tell me the meaning of the supervisor seat license?

Gratefully yours,

Jiang Hwang : District Distribution Manager

2

Is it “CCP Additional Supervisor enable seat” ?

It is the number that you can use CCP the same time. However If you bought CCP seats License, you can use 1 CCP without buying “SV enable seat”. So If you need to use more than 2 CCP, you have to buy “SV enable seat”.

For example

You want to use 10 CCP. And you want to monitor 125seats(Agents).

You should buy CCP 125seats License and 9 Additional Supervisor enable seats.