Hey folks
Can you please help me understand this scenario
I am seeing Eventabondoned immedialtey after event ringing on the agent DN. I am not sure whether the call is dropped by agent or the customer.
Type EventReleased
Devices: <94022153026/94022153026> <-/4758654100> <-/->
Calls: 16807022/007f02a0ed187240/16807022.6aef090/c:2/r:3 0/none
Parties: D94022153026/94022153026.5937ab0-6aef090:1/l:2/r:0/Alerting,DNull,Destination
X4758654100/4758654100.5f16b60-6aef090:1/l:1/r:0/Dialing,Origination
none
Cause: Busy/3, Info: 0
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Released +++
– XAction: start 94022153026.5937ab0-6aef090:1
SetReleased: party 94022153026.5937ab0-6aef090:1, cause Busy
– party_info 94022153026.7dbb920 state change: from to
– G7 release