We have not been able to locate an inbuild report within the WFM Web Supervisor which will show what days the agent has taken as time off for the week/month/year?
Is this even possible?
An ideal report would show as below:
12/1/2008 - 7 (hours paid day)
26/3/2008 - 7 (hours paid day)
15/4/2008 - 5 (hours paid day)
total 19 (hours paid taken)
balance 11 (remaining)
We tried to use Business Objects via SQL to determine this but could set up anything meaningful.
Any help would be appreciated.
Thanks, PFCCWA