WFM Schedule Sync Fails with SAML Claim Validation Error on Frankfurt Edge

{“error_code”: “WFM_SYNC_AUTH_FAILED”, “message”: “SAML assertion missing required claim ‘wfm_role_mapping’”, “timestamp”: “2024-05-12T08:14:32Z”} hits every time the Workforce Management schedule export runs against our Azure AD IdP. The Genesys Cloud tenant operates on the Frankfurt edge, running platform version 24.3.1. JIT provisioning was configured last month to auto-create WFM supervisors, but the bulk schedule push keeps dropping users who lack the custom claim. I checked the community thread from late 2023 about claim mapping order and applied the exact attribute sequence, yet the WFM API still rejects the token. Does the WFM scheduler actually validate the http://schemas.xmlsoap.org/claims/Group claim before or after the initial SSO handshake completes? The assertion structure looks valid, but the workforce queue sync times out after 15 seconds.

The IdP metadata points to a SHA-256 cert that rotated three weeks ago, so certificate mismatch isn’t the issue. Here is the relevant assertion snippet from the debug trace: <Attribute Name="wfm_role_mapping"><AttributeValue>WFM_SUPERVISOR_EU</AttributeValue></Attribute>. The attribute mapping in the federation settings matches exactly, but the workforce adherence report still shows those agents as unassigned. Console throws a 422 when the /api/v2/wfm/schedules endpoint tries to refresh the sync token. Cache was cleared and the federation metadata re-uploaded, doing jack all to fix the gap. The scheduler seems to ignore the claim if the user hasn’t logged into the main portal first. Berlin timezone offset might be skewing the validation window.

You’re likely mapping the claim in Azure AD but skipping the attribute sync rule on the Genesys side. genesys-cloud-sdk requires the wfm_role_mapping attribute to be explicitly declared before the JIT pipeline reads it. The Frankfurt edge drops unregistered claims during the bulk push. This breaks the schedule export completely. Instead of waiting for the SAML assertion to pass through, define a static role mapping in your provider config. This bypasses the assertion timeout. State file gets messy fast. You’ll avoid the drift when the IdP rotates certificates.

resource "genesyscloud_wfm_schedule" "frankfurt_bulk" {
 edge_location = "eu-central-1"
 role_mapping {
 wfm_supervisor = "admin_wfm"
 wfm_analyst = "viewer_wfm"
 }
 sync_mode = "static"
}