Could someone clarify why the WFM schedule publish endpoint is suddenly failing with a 500 Internal Server Error when executing our standard weekly publish sequence? This issue emerged last Tuesday during the America/Chicago cycle.
- Environment: Genesys Cloud BYOC Edge
- Endpoint:
/v2/wfm/schedules/publish - Payload Size: 450 agents
- Error Code: 500 Internal Server Error
The response body contains no useful details, just a generic server error. Previous publishes completed successfully without modification to the API call structure.