- Environment: Genesys Cloud Public (US-East)
- User: (Workforce Scheduling Coordinator)
- Timezone: America/Chicago
- API Endpoint: PUT /api/v2/wfm/schedules/{scheduleId}/publish
- SDK: Python 3.10 with Genesys Cloud SDK v3
Stuck on resolving a persistent 409 Conflict error when attempting to publish the weekly schedule via our automated Data Action pipeline. The payload includes approved shift swaps for three agents, but the server rejects the entire batch with a specific error code: SCHEDULE_PUBLISH_CONFLICT_SWAP_OVERLAP.
The logic seems sound since all swaps have been explicitly approved by managers in the WFM console. However, the API response indicates that the swapped shifts are overlapping with existing mandatory breaks or skill-based assignments that were updated in the last 24 hours. Manual publication through the GUI succeeds without issue, suggesting a potential state synchronization delay between the WFM data layer and the publishing engine.
Has anyone encountered this specific conflict code when using the REST API for schedule publishing? We need to ensure our automated workflow can handle these edge cases without requiring manual intervention for every weekly publish cycle. Any insights on forcing a data refresh or handling the retry logic would be appreciated.