Just noticed that the schedule publish process is failing with a 409 Conflict error when agents have pending shift swaps. The weekly Tuesday publish in our Chicago environment hits /api/v2/wfm/schedules/publish and returns a conflict on the agent availability resource. The error payload indicates that the system cannot reconcile the swapped shift times with the base schedule constraints.
This is causing a bottleneck for our workforce management team because we cannot finalize the weekly schedule without manually resolving each swap in the UI. The API documentation suggests that swaps should be processed atomically with the publish, but the current behavior seems to treat them as separate conflicting transactions.
Has anyone encountered this specific conflict code during the publish phase? We are running the latest version of the Genesys Cloud WFM module. The issue appears to be isolated to shifts that cross over the weekend boundary, which complicates the adherence calculations for the following week. Any insights on how to handle these conflicts programmatically or if there is a known workaround would be appreciated.