WFM Schedule Publish API 403 Forbidden with Compliance Audit Role

Stuck on a 403 error when publishing schedules.

Background

Using Genesys Cloud CX WFM API (v1.18) to automate weekly schedule publishing for our Chicago-based team.

Issue

The POST /api/v2/wfm/schedules endpoint returns 403 Forbidden when triggered by a user with the ‘Compliance Auditor’ role, despite explicit ‘wfm:schedule:publish’ permissions.

Troubleshooting

Verified role assignments and timezone settings (America/Chicago). Direct UI publishing works fine for this user. Any insights on API-specific permission gaps?

It depends, but generally… the Compliance Audit role lacks write permissions for WFM. You need the wfm:schedule:publish scope.

Check your OAuth token scopes. The API rejects the request because the role is read-only for schedule data. Assign a WFM Manager role or grant the specific scope to the integration user to bypass the 403.