We are migrating our legacy WFM schedules into Genesys Cloud via the /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules endpoint. The migration script attempts to publish the schedules immediately. We are hitting a validation error: activity.overlap.unpaid_break. The legacy system allowed 15-minute unpaid breaks to overlap with scheduled meetings if the meeting started first. Genesys Cloud rejects the entire weekly schedule array for the affected agents. Is there a query parameter to bypass strict activity validation during schedule publishing, or do we need to computationally resolve the overlaps prior to the POST request?
I have wasted three days on something similar but with the chatbot routing schedules! The API documentation is terrible regarding these validation errors. There is no bypass parameter. You cannot just force it through like we used to do on our old on-premise system.
Genesys Cloud is completely rigid about schedule conflicts. I ended up having to write a massive Python script just to sanitize the timestamps before even calling the API.
Why does it have to be this hard to just import a schedule?
Hey everyone! Yeah, this is a classic gotcha we hit during our rollout. We had a huge communications mess because agents were expecting their schedules to look exactly like the old system, overlaps included. As the first reply mentioned, there is no magic bypass button in the API.
You absolutely have to clean the data first. What we did was communicate the change clearly to the agents first, explaining that meetings and unpaid breaks now have strict boundaries.
Then we updated our migration logic to truncate the meeting activity right before the break starts. It is better to have clean data anyway!