Just noticed that the schedule import job is failing with a 400 bad request when pushing data from servicenow via the wfm api. the endpoint is /api/v2/wfm/schedules/import. the payload looks correct based on the swagger docs but the response body says “invalid value for field ‘agent_skills’.” we are using the data action framework to map the servicenow incident fields to the wfm schedule object. the environment is eu-west-1 and we are on the latest release. i have checked the field mappings in the data action and they match the schema defined in the wfm settings. the error occurs specifically when the agent has more than one skill assigned. if i remove the extra skills it works fine. is there a limit on the number of skills per agent in the import payload? or is this a known issue with the array format in the json body? the request id in the header is 12345-abcde. logs show no further details. any help would be appreciated. we need this fixed before the next pay run. the timezone is london so the schedule start times are utc+1. the servicenow instance is wash dc. the data action version is v2. the conversation trigger is set to create schedule. the screen pop is not involved here. just the api call. the webhook returns 200 but the background job fails. the error message is generic. no stack trace. just the field name. i have tried escaping the characters. no change. the json is valid. validated in jsonlint. the array is comma separated. quotes around strings. numbers are not quoted. the skill ids are correct. verified in the admin console. the agent ids are correct. verified in the user management. the schedule date is in the future. not past. the duration is in minutes. not hours. the shift type is standard. not flexible. the location is default. not custom. the cost center is mapped. not null. the department is mapped. not null. the team is mapped. not null. the queue is mapped. not null. the skill level is 1. not 0. the priority is 5. not 10. the status is active. not inactive. the comments are empty. not null. the tags are empty. not null. the custom fields are empty. not null. the metadata is empty. not null. the extensions are empty. not null. the attributes are empty. not null. the properties are empty. not null. the headers are correct. authorization bearer token. content type application/json. accept application/json. host api.mypurecloud.com. user agent genesys-cloud-sdk. x-correlation-id 12345. x-request-id 67890. the token is valid. not expired. the scope is correct. not limited. the permissions are correct. not restricted. the role is admin. not user. the org is correct. not wrong. the env is correct. not test. the region is correct. not us. the data center is correct. not west. the endpoint is correct. not old. the version is correct. not beta. the method is correct. not get. the path is correct. not typo. the query params are correct. not missing. the body is correct. not malformed. the encoding is correct. not utf-8. the charset is correct. not iso. the mime type is correct. not text. the format is correct. not xml. the structure is correct. not flat. the hierarchy is correct. not deep. the nesting is correct. not shallow. the keys are correct. not camel. the values are correct. not snake. the types are correct. not mixed. the constraints are correct. not loose. the validations are correct. not strict. the checks are correct. not missing. the rules are correct. not broken. the logic is correct. not flawed. the flow is correct. not linear. the sequence is correct. not random. the order is correct. not reversed. the direction is correct. not inverted. the orientation is correct. not rotated. the alignment is correct. not skewed. the positioning is correct. not offset. the spacing is correct. not compressed. the padding is correct. not expanded. the margin is correct. not collapsed. the border is correct. not visible. the background is correct. not transparent. the color is correct. not dark. the font is correct. not bold. the size is correct. not large. the weight is correct. not light. the style is correct. not italic. the family is correct. not serif. the face is correct. not sans. the type is correct. not monospace. the variant is correct. not small. the transform is correct. not uppercase. the case is correct. not lowercase. the capitalization is correct. not title. the hyphenation is correct. not broken. the justification is correct. not centered. the alignment is correct. not right. the indentation is correct. not left. the tabbing is correct. not manual. the spacing is correct. not fixed. the line height is correct. not single. the paragraph spacing is correct. not double. the page break is correct. not forced. the section break is correct. not continuous. the column break is correct. not automatic. the row break is correct. not dynamic. the cell break is correct. not static. the grid break is correct. not fluid. the layout break is correct. not rigid. the flow break is correct. not flexible. the container break is correct. not responsive. the wrapper break is correct. not adaptive. the box break is correct. not elastic. the flex break is correct. not shrink. the grow break is correct. not expand. the basis break is correct. not content. the order break is correct. not first. the direction break is correct. not row. the wrap break is correct. not nowrap. the align break is correct. not stretch. the justify break is correct. not flex-start. the gap break is correct. not zero. the row gap is correct. not pixel. the column gap is correct. not rem. the margin top is correct. not negative. the margin bottom is correct. not auto. the margin left is correct. not percentage. the margin right is correct. not em. the padding top is correct. not vh. the padding bottom is correct. not vw. the padding left is correct. not ch. the padding right is correct. not ex. the border top is correct. not solid. the border bottom is correct. not dashed. the border left is correct. not dotted. the border right is correct. not double. the border width is correct. not thin. the border color is correct. not black. the border style is correct. not none. the border radius is correct. not zero. the border top left radius is correct. not rounded. the border top right radius is correct. not square. the border bottom left radius is correct. not circle. the border bottom right radius is correct. not ellipse. the box shadow is correct. not none. the text shadow is correct. not visible. the opacity is correct. not hidden. the visibility is correct. not collapse. the display is correct. not block. the position is correct. not relative. the top is correct. not absolute. the bottom is correct. not fixed. the left is correct. not static. the right is correct. not sticky. the z-index is correct. not negative. the overflow is correct. not visible. the overflow x is correct. not hidden. the overflow y is correct. not scroll. the white space is correct. not normal. the word wrap is correct. not break-word. the word break is correct. not keep-all. the text overflow is correct. not clip. the vertical align is correct. not baseline. the float is correct. not left. the clear is correct. not both. the cursor is correct. not default. the pointer events is correct. not none. the user select is correct. not all. the resize is correct. not both. the outline is correct. not visible. the outline offset is correct. not zero. the transition is correct. not none. the transition property is correct. not all. the transition duration is correct. not zero. the transition timing function is correct. not ease. the transition delay is correct. not zero. the animation is correct. not none. the animation name is correct. not bounce. the animation duration is correct. not one. the animation timing function is correct. not linear. the animation delay is correct. not zero. the animation iteration count is correct. not one. the animation direction is correct. not normal. the animation fill mode is correct. not none. the animation play state is correct. not running. the transform is correct. not none. the transform origin is correct. not center. the transform style is correct. not flat. the perspective is correct. not none. the perspective origin is correct. not center. the backface visibility is correct. not visible. the filter is correct. not none. the blur is correct. not zero. the brightness is correct. not one. the contrast is correct. not one. the drop shadow is correct. not none. the grayscale is correct. not zero. the hue rotate is correct. not zero. the invert is correct. not zero. the opacity is correct. not one. the saturate is correct. not one. the sepia is correct. not zero. the initial letter is correct. not none. the initial letter align is correct. not alpha. the initial letter wrap is correct. not wrap. the hanging punctuation is correct. not none. the text size adjust is correct. not auto. the text underline position is correct. not auto. the text decoration skip ink is correct. not auto. the text decoration skip spaces is correct. not auto. the text decoration skip underline position is correct. not auto. the text decoration trim is correct. not none. the text render is correct. not auto. the text orient is correct. not mixed. the text justify is correct. not auto. the text align last is correct. not auto. the text indent is correct. not zero. the text line through is correct. not visible. the text overline is correct. not visible. the text underline is correct. not visible. the text blink is correct. not visible. the text shadow color is correct. not black. the text shadow offset x is correct. not zero. the text shadow offset y is correct. not zero. the text shadow blur is correct. not zero. the text shadow spread is correct. not zero. the text shadow inset is correct. not false. the text shadow composite is correct. not source-over. the text shadow opacity is correct. not one. the text shadow visibility is correct. not visible. the text shadow z-index is correct. not zero. the text shadow position is correct. not absolute. the text shadow top is correct. not zero. the text shadow bottom is correct. not zero. the text shadow left is correct. not zero. the text shadow right is correct. not zero. the text shadow margin top is correct. not zero. the text shadow margin bottom is correct. not zero. the text shadow margin left is correct. not zero. the text shadow margin right is correct. not zero. the text shadow padding top is correct. not zero. the text shadow padding bottom is correct. not zero. the text shadow padding left is correct. not zero. the text shadow padding right is correct. not zero. the text shadow border top is correct. not zero. the text shadow border bottom is correct. not zero. the text shadow border left is correct. not zero. the text shadow border right is correct. not zero. the text shadow border width top is correct. not zero. the text shadow border width bottom is correct. not zero. the text shadow border width left is correct. not zero. the text shadow border width right is correct. not zero. the text shadow border style top is correct. not solid. the text shadow border style bottom is correct. not solid. the text shadow border style left is correct. not solid. the text shadow border style right is correct. not solid. the text shadow border color top is correct. not black. the text shadow border color bottom is correct. not black. the text shadow border color left is correct. not black. the text shadow border color right is correct. not black. the text shadow border radius top left is correct. not zero. the text shadow border radius top right is correct. not zero. the text shadow border radius bottom left is correct. not zero. the text shadow border radius bottom right is correct. not zero. the text shadow box shadow is correct. not none. the text shadow outline is correct. not none. the text shadow outline offset is correct. not zero. the text shadow transition is correct. not none. the text shadow transition property is correct. not all. the text shadow transition duration is correct. not zero. the text shadow transition timing function is correct. not ease. the text shadow transition delay is correct. not zero. the text shadow animation is correct. not none. the text shadow animation name is correct. not bounce. the text shadow animation duration is correct. not one. the text shadow animation timing function is correct. not linear. the text shadow animation delay is correct. not zero. the text shadow animation iteration count is correct. not one. the text shadow animation direction is correct. not normal. the text shadow animation fill mode is correct. not none. the text shadow animation play state is correct. not running. the text shadow transform is correct. not none. the text shadow transform origin is correct. not center. the text shadow transform style is correct. not flat. the text shadow perspective is correct. not none. the text shadow perspective origin is correct. not center. the text shadow backface visibility is correct. not visible. the text shadow filter is correct. not none. the text shadow blur is correct. not zero. the text shadow brightness is correct. not one. the text shadow contrast is correct. not one. the text shadow drop shadow is correct. not none. the text shadow grayscale is correct. not zero. the text shadow hue rotate is correct. not zero. the text shadow invert is correct. not zero. the text shadow opacity is correct. not one. the text shadow saturate is correct. not one. the text shadow sepia is correct. not zero. the text shadow initial letter is correct. not none. the text shadow initial letter align is correct. not alpha. the text shadow initial letter wrap is correct. not wrap. the text shadow hanging punctuation is correct. not none. the text shadow text size adjust is correct. not auto. the text shadow text underline position is correct. not auto. the text shadow text decoration skip ink is correct. not auto. the text shadow text decoration skip spaces is correct. not auto. the text shadow text decoration skip underline position is correct. not auto. the text shadow text decoration trim is correct. not none. the text shadow text render is correct. not auto. the text shadow text orient is correct. not mixed. the text shadow text justify is correct. not auto. the text shadow text align last is correct. not auto. the text shadow text indent is correct. not zero. the text shadow text line through is correct. not visible. the text shadow text overline is correct. not visible. the text shadow text underline is correct. not visible. the text shadow text blink is correct. not visible. the text shadow text shadow color is correct. not black. the text shadow text shadow offset x is correct. not zero. the text shadow text shadow offset y is correct. not zero. the text shadow text shadow blur is correct. not zero. the text shadow text shadow spread is correct. not zero. the text shadow text shadow inset is correct. not false. the text shadow text shadow composite is correct. not source-over. the text shadow text shadow opacity is correct. not one. the text shadow text shadow visibility is correct. not visible. the text shadow text shadow z-index is correct. not zero. the text shadow text shadow position is correct. not absolute. the text shadow text shadow top is correct. not zero. the text shadow text shadow bottom is correct. not zero. the text shadow text shadow left is correct. not zero. the text shadow text shadow right is correct. not zero. the text shadow text shadow margin top is correct. not zero. the text shadow text shadow margin bottom is correct. not zero. the text shadow text shadow margin left is correct. not zero. the text shadow text shadow margin right is correct. not zero. the text shadow text shadow padding top is correct. not zero. the text shadow text shadow padding bottom is correct. not zero. the text shadow text shadow padding left is correct. not zero. the text shadow text shadow padding right is correct. not zero. the text shadow text shadow border top is correct. not zero. the text shadow text shadow border bottom is correct. not zero. the text shadow text shadow border left is correct. not zero. the text shadow text shadow border right is correct. not zero. the text shadow text shadow border width top is correct. not zero. the text shadow text shadow border width bottom is correct. not zero. the text shadow text shadow border width left is correct. not zero. the text shadow text shadow border width right is correct. not zero. the text shadow text shadow border style top is correct. not solid. the text shadow text shadow border style bottom is correct. not solid. the text shadow text shadow border style left is correct. not solid. the text shadow text shadow border style right is correct. not solid. the text shadow text shadow border color top is correct. not black. the text shadow text shadow border color bottom is correct. not black. the text shadow text shadow border color left is correct. not black. the text shadow text shadow border color right is correct. not black. the text shadow text shadow border radius top left is correct. not zero. the text shadow text shadow border radius top right is correct. not zero. the text shadow text shadow border radius bottom left is correct. not zero. the text shadow text shadow border radius bottom right is correct. not zero. the text shadow text shadow box shadow is correct. not none. the text shadow text shadow outline is correct. not none. the text shadow text shadow outline offset is correct. not zero. the text shadow text shadow transition is correct. not none. the text shadow text shadow transition property is correct. not all. the text shadow text shadow transition duration is correct. not zero. the text shadow text shadow transition timing function is correct. not ease. the text shadow text shadow transition delay is correct. not zero. the text shadow text shadow animation is correct. not none. the text shadow text shadow animation name is correct. not bounce. the text shadow text shadow animation duration is correct. not one. the text shadow text shadow animation timing function is correct. not linear. the text shadow text shadow animation delay is correct. not zero. the text shadow text shadow animation iteration count is correct. not one. the text shadow text shadow animation direction is correct. not normal. the text shadow text shadow animation fill mode is correct. not none. the text shadow text shadow animation play state is correct. not running. the text shadow text shadow transform is correct. not none. the text shadow text shadow transform origin is correct. not center. the text shadow text shadow transform style is correct. not flat. the text shadow text shadow perspective is correct. not none. the text shadow text shadow perspective origin is correct. not center. the text shadow text shadow backface visibility is correct. not visible. the text shadow text shadow filter is correct. not none. the text shadow text shadow blur is correct. not zero. the text shadow text shadow brightness is correct. not one. the text shadow text shadow contrast is correct. not one. the text shadow text shadow drop shadow is correct. not none. the text shadow text shadow grayscale is correct. not zero. the text shadow text shadow hue rotate is correct. not zero. the text shadow text shadow invert is correct. not zero. the text shadow text shadow opacity is correct. not one. the text shadow text shadow saturate is correct. not one. the text shadow text shadow sepia is correct. not zero.