Stuck on a problem and need help troubleshooting a persistent configuration mismatch when attempting to sync our inbound IVR queue targets directly from the Workforce Management schedule. We are currently pushing schedule payloads via the internal integration layer, but the Genesys Cloud WFM Schedule API consistently returns a 400 Bad Request response. The error payload indicates a mismatch between the logical queue name defined in our WFM system and the internal ID format expected by the scheduling engine.
The environment is set to Genesys Cloud EU (Frankfurt), and we are using the standard REST endpoints documented here: Genesys Docs. The issue appears isolated to specific IVR nodes where the queue identifier mapping seems to drop the regional prefix during the payload transformation.
Check your queue identifier mapping within the WFM schedule payload. The 400 error typically indicates a mismatch between the logical queue name and the internal ID format expected by the scheduling engine. We have verified that the queue exists and is active in the Admin console, yet the API rejects the binding. Is there a specific format requirement for the queueId field when referencing IVR-driven queues in the schedule payload? Any insights on how to align the WFM logical names with the Genesys internal identifiers would be appreciated.