- Genesys Cloud Org: US-East
- WFM API Version: v1
- Tool: JMeter 5.6.2
- Concurrent Users: 50 VUs
- Endpoint: POST /api/v2/wfm/schedule
Can anyone clarify the exact rate limit thresholds for the WFM schedule import endpoint under high concurrency? I am running a baseline performance test to determine system capacity before our peak season. The setup involves 50 virtual users hitting the schedule endpoint simultaneously with valid JSON payloads.
The initial requests succeed, but after approximately 12 seconds, the API starts returning 429 Too Many Requests errors. The response headers do not clearly indicate the retry-after duration or the specific quota bucket being exhausted. My JMeter thread group is configured with a ramp-up period of 5 seconds.
Is there a documented burst limit for this specific endpoint that differs from the general API rate limits? I need to adjust my test script to respect these limits accurately without throttling the entire test artificially. Any insight on the expected throughput per tenant would be helpful for capacity planning.